Contact Us
Contact Us
Need assistance with a product or an order you have already placed? Our customer care team is available to help with product-related questions, order tracking and status updates, shipping concerns, return requests, payment issues, privacy inquiries, and other matters connected with your shopping experience.
Customer support for RIISULT is operated by Guangxi Chaoqi Network Technology Co., Ltd.
Email: service@riisult.com
Room 804, Unit 2, Building 13, Vanke Jinyu Lanwan,
No. 7 Fenghuang Road, Nanning Area,
China (Guangxi) Pilot Free Trade Zone,
Guangxi, China☎ +15008075800
(8 AM - 7 PM, Monday - Saturday)
When reaching out to us about an existing order, please include your order number along with the email address used when completing your purchase.
Providing these details allows our customer support team to identify your order more efficiently and assist you as quickly as possible.
If your shipment arrives damaged, defective, incomplete, or contains an item different from what you ordered, please provide clear photos or videos of the product, outer packaging, and shipping label. This information helps our team evaluate the situation accurately and determine the most suitable resolution.
Please get in touch with our customer support team before returning or shipping any item back to us. After your return request has been reviewed, our team will send you the appropriate return instructions and confirm the correct return address for your specific order.
We generally respond to customer inquiries within 1–2 business days. Certain requests involving delivery carriers, payment processors, order reviews, or privacy-related matters may take additional time while we verify the necessary details and prepare the appropriate response.